{"xsrfToken":"29d448f2ddbe6c560917bf9a3c6c4f5aef9346b8_lout","branding":{"id":"16","key":"lib","name":"Libraries","portalBaseUrl":"/servicedesk/customer/portal/16","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/16/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de7300","headerLinkHoverBGColor":"#de7300","headerBadgeColor":"#de7300"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Service Desk","sharedPortalName":"TasTAFE Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Service Desk","sharedPortalName":"TasTAFE Service Desk","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7bd11232-3250-4c1e-9369-3ad335f94590/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOWU4YmUyZS1iMmFkLTRmM2EtOGE0Ny0yMDU3NzNhODM4MmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdiZDExMjMyLTMyNTAtNGMxZS05MzY5LTNhZDMzNWY5NDU5MCI6WyJyZWFkIl19LCJleHAiOjE3NDU5NjAzMjgsIm5iZiI6MTc0NTk1OTcyOH0.mKCa9i6p-7FyCG0RjqEudvJZWIXo2HVGnIrolIalUEY&client=19e8be2e-b2ad-4f3a-8a47-205773a8382d&height=300&mode=fit","bannerMediaApiFileId":"7bd11232-3250-4c1e-9369-3ad335f94590","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"16","key":"lib","projectId":10054,"serviceDeskId":16,"name":"Libraries","description":"<p>Welcome! You can use this portal to request library services</p>","portalBaseUrl":"/servicedesk/customer/portal/16","reqTypes":[{"id":"277","name":"Copyright Support","descriptionHtml":"<p>Please use the summary to give us a quick idea of the issue and the description to provide details</p>","callToAction":"Copyright Support","introHtml":"<p>We can help with copyright .</p>","icon":10487,"iconUrl":"https://tastafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[76],"key":""},{"id":"278","name":"Learning & Assessment Resource Research Request","descriptionHtml":"<p>Please add your Training Package to the summary.</p>","callToAction":"Learning & Assessment Resource Research Request","introHtml":"<p>Use this form to provide us with information about your Learning & Assessment resource needs,</p>","icon":10472,"iconUrl":"https://tastafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[75],"key":""},{"id":"404","name":"Library Presence in Canvas","descriptionHtml":"","callToAction":"Library Presence in Canvas","introHtml":"<p>Use this form to request Library Services in your Canvas Course</p>","icon":10479,"iconUrl":"https://tastafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[102],"key":""},{"id":"282","name":"Library Resource Request","descriptionHtml":"","callToAction":"Library Resource Request","introHtml":"<p>Use this form to request resources for your campus library, or online</p>","icon":10482,"iconUrl":"https://tastafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[75],"key":""},{"id":"279","name":"Licensing TasTAFE Material","descriptionHtml":"","callToAction":"Licensing TasTAFE Material","introHtml":"<p>We can support you if you are licensing TasTAFE resources to other RTOs.</p>","icon":10477,"iconUrl":"https://tastafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[73],"key":""},{"id":"283","name":"Orientation/Research Session Booking","descriptionHtml":"","callToAction":"Orientation/Research Session Booking","introHtml":"<p>Use this form to book an Orientation Session at your TasTAFE Library</p>","icon":10491,"iconUrl":"https://tastafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[100],"key":""},{"id":"290","name":"Renewal of Subscription","descriptionHtml":"<p>Please add the software/resource name to the summary</p>","callToAction":"Renewal of Subscription","introHtml":"<p>Renewal of existing software and resource licences.</p>","icon":10580,"iconUrl":"https://tastafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[75],"key":""},{"id":"350","name":"Request to Unlock TechStreet Standard/s","descriptionHtml":"","callToAction":"Request to Unlock TechStreet Standard/s","introHtml":"<p>Use this form to request unlocking of Australian Standards</p>","icon":10504,"iconUrl":"https://tastafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[75],"key":""},{"id":"355","name":"Add an item to openEQUELLA","descriptionHtml":"","callToAction":"Add an item to openEQUELLA","introHtml":"<p>Request an item be uploaded to openEQUELLA for sharing with another TAFE</p>","icon":10592,"iconUrl":"https://tastafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[],"key":""},{"id":"356","name":"Downland an item from openEQUELLA","descriptionHtml":"","callToAction":"Downland an item from openEQUELLA","introHtml":"<p>Request a item be downloaded from openEQUELLA from another TAFE</p>","icon":10592,"iconUrl":"https://tastafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[],"key":""},{"id":"276","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"","icon":10492,"iconUrl":"https://tastafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"400","name":"New Request Example Only","descriptionHtml":"","callToAction":"New Request Example Only","introHtml":"<p>Describe for your customers what is needed here (not compulsory)</p>","icon":10596,"iconUrl":"https://tastafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10596","groups":[],"key":""},{"id":"304","name":"Website Helpdesk","descriptionHtml":"","callToAction":"Website Helpdesk","introHtml":"","icon":10500,"iconUrl":"https://tastafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[],"key":""}],"reqGroups":[{"id":73,"name":"Licensing"},{"id":75,"name":"Resources"},{"id":100,"name":"Library Orientations"},{"id":76,"name":"Library Support"},{"id":102,"name":"Library Presence in Canvas"}],"orderMapping":{"82":[277],"81":[277],"68":[277],"72":[277],"76":[277],"102":[404],"91":[282],"71":[282],"73":[279],"100":[283],"69":[283],"99":[283],"75":[290,278,282,350],"79":[304]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"eb3f1a12-a875-3aa3-9033-289c21288a87","appLinkName":"System Confluence","appLinkUrl":"https://tastafe.atlassian.net/wiki","spaceKey":"LIB","spaceName":"Libraries","spaceUrl":"https://tastafe.atlassian.net/wiki/spaces/LIB","isServer":false},"labels":[],"projectKey":"LIB","serviceDeskId":16,"kbLinkDomainURLs":["https://tastafe.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LIB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOWU4YmUyZS1iMmFkLTRmM2EtOGE0Ny0yMDU3NzNhODM4MmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5NjA5MjgsIm5iZiI6MTc0NTk1OTcyOH0.ZPhMKlCiW3jNH952LWpQEpS_6_AUodfut8W9ExEtU70","targetCollection":"upload-project-10054","endpointUrl":"https://api.media.atlassian.com","clientId":"19e8be2e-b2ad-4f3a-8a47-205773a8382d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":282,"projectId":10054,"form":{"name":"Library Resource Request","descriptionHtml":"","callToAction":"Library Resource Request","intro":"<p>Use this form to request resources for your campus library, or online</p>","instructions":"","icon":10482,"iconUrl":"https://tastafe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10237","fieldConfigId":"10395","label":"Library Location","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10584","label":"Alanvale","selected":false,"children":[]},{"value":"10585","label":"Burnie","selected":false,"children":[]},{"value":"10586","label":"Campbell Street","selected":false,"children":[]},{"value":"10587","label":"Clarence","selected":false,"children":[]},{"value":"10588","label":"Devonport","selected":false,"children":[]},{"value":"10589","label":"Drysdale","selected":false,"children":[]},{"value":"10590","label":"Online","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Provide a summary of your request","descriptionHtml":"<p>Provide a summary of your request</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/16/create/282","requestValidateBaseUrl":"/servicedesk/customer/portal/16/validate/282","calendarParams":{"firstDay":1,"date":"2025-04-30T06:48:49+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%d/%m/%y","dateTimeIfFormat":"%d/%m/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"eb3f1a12-a875-3aa3-9033-289c21288a87","appLinkName":"System Confluence","appLinkUrl":"https://tastafe.atlassian.net/wiki","spaceKey":"LIB","spaceName":"Libraries","spaceUrl":"https://tastafe.atlassian.net/wiki/spaces/LIB","isServer":false},"labels":[],"projectKey":"LIB","serviceDeskId":16,"kbLinkDomainURLs":["https://tastafe.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOWU4YmUyZS1iMmFkLTRmM2EtOGE0Ny0yMDU3NzNhODM4MmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5NjA5MjksIm5iZiI6MTc0NTk1OTcyOX0.zN1_fwEK7bQJfgMG5Kk9yHTszNwCJU4ls1UWH-T_smw","targetCollection":"upload-project-10054","endpointUrl":"https://api.media.atlassian.com","clientId":"19e8be2e-b2ad-4f3a-8a47-205773a8382d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2023-07-03T04:31:18.033267Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[282],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Library Resource Request","submit":{"lock":false,"pdf":false},"language":"en_AU","templateFormUuid":"eabdd0ff-5656-4983-8d6a-a2271109cafc"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Request to place resources into your campus library."}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Please complete the following details in full to assist us to process your request","marks":[{"type":"em"}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"d0cdee3b-b5c9-4285-b04d-401df7c6deeb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"e2b69b0d-a45d-4863-916b-9e35ec358cf1"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"92e20c66-ef26-4319-baf1-1e4fae84e0f3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"da8b0011-8700-4964-b90b-16026c446e6c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"05392be5-7178-4c02-87fe-30171f1123ed"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"576c3a10-2be2-495d-8113-4e6f2703a46c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"7016f125-ee94-4d98-8aaf-7966bec9ad23"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"9d7a213b-f6b8-415f-8495-70e06281e794"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"237f453c-54fc-463e-a270-32461bec631f"}},{"type":"paragraph","content":[]}]}],"conditions":{"3":{"t":"sh","i":{"co":{"cIds":{"2":["1"]}}},"o":{"sIds":["1"]}},"8":{"t":"sh","i":{"co":{"cIds":{"2":["2"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"name":"Resources (yes)","conditions":["3"]},"2":{"name":"Resources (no)","conditions":["8"]}},"questions":{"12":{"type":"tl","label":"Is there anything else you would like to tell us?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Title","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"ts","label":"Author or provider","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"tl","label":"What unit/training package is the resource supporting?","description":"Please provide full details","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Publication date or edition","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"cs","label":"Have you identified the resource/s?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"7":{"type":"ts","label":"ISBN or Web Link","description":"This is the International Standard Book Number","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"tl","label":"Why would you like this resource?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"9":{"type":"tl","label":"We can help you identify resources. Tell us about the topic and your students' level.","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"eabdd0ff-5656-4983-8d6a-a2271109cafc"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2023-07-03T04:31:18.033267Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[282],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Library Resource Request","submit":{"lock":false,"pdf":false},"language":"en_AU","templateFormUuid":"eabdd0ff-5656-4983-8d6a-a2271109cafc"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Request to place resources into your campus library."}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Please complete the following details in full to assist us to process your request","marks":[{"type":"em"}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"d0cdee3b-b5c9-4285-b04d-401df7c6deeb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"e2b69b0d-a45d-4863-916b-9e35ec358cf1"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"92e20c66-ef26-4319-baf1-1e4fae84e0f3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"da8b0011-8700-4964-b90b-16026c446e6c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"05392be5-7178-4c02-87fe-30171f1123ed"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"576c3a10-2be2-495d-8113-4e6f2703a46c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"7016f125-ee94-4d98-8aaf-7966bec9ad23"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"9d7a213b-f6b8-415f-8495-70e06281e794"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"237f453c-54fc-463e-a270-32461bec631f"}},{"type":"paragraph","content":[]}]}],"conditions":{"3":{"t":"sh","i":{"co":{"cIds":{"2":["1"]}}},"o":{"sIds":["1"]}},"8":{"t":"sh","i":{"co":{"cIds":{"2":["2"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"name":"Resources (yes)","conditions":["3"]},"2":{"name":"Resources (no)","conditions":["8"]}},"questions":{"12":{"type":"tl","label":"Is there anything else you would like to tell us?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Title","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"ts","label":"Author or provider","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"tl","label":"What unit/training package is the resource supporting?","description":"Please provide full details","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"ts","label":"Publication date or edition","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"cs","label":"Have you identified the resource/s?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"7":{"type":"ts","label":"ISBN or Web Link","description":"This is the International Standard Book Number","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"tl","label":"Why would you like this resource?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"9":{"type":"tl","label":"We can help you identify resources. Tell us about the topic and your students' level.","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"eabdd0ff-5656-4983-8d6a-a2271109cafc"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}